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Consumers to look for the OFT approved code logo |
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March is Consumer Codes Awareness Month, and the OFT is advising consumers to look for businesses displaying the OFT Approved code logo when buying goods and services.
The logo means that the business is a member of a trade body with a code of practice approved by the OFT which offers consumers a higher level of customer service than required by law. Consumers can use the postcode search facility on the OFT website to look for businesses in their area. Visit the codes area for more information.
The campaign will run throughout March and will help consumers to learn more about the benefits of using a business signed up to an OFT Approved code. When consumers see the OFT Approved code logo they can be confident that the business: - is committed to treating their customers fairly should any problems arise
- will give clear information about the goods or services they are selling including clear and concise information on cancellation rights, and
- will have formal procedures for dealing with consumer complaints, with access to a conciliation service and an independent redress scheme if the business' own complaints procedure does not resolve an issue.
Colin Brown, OFT's Policy Director, said:
'Businesses displaying an OFT Approved logo are following a code of practice that meets our challenging standards. Consumers can be confident that if things go wrong they'll be protected by effective complaints and redress procedures.' |
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